Shipping Policy
At Universal Hub, we strive to deliver your orders quickly, safely, and affordably.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- You’ll receive an email confirmation with tracking details once your order has been shipped.
2. Shipping Time & Delivery
- Standard delivery typically takes 3–7 business days, depending on your location.
- Express delivery options are available at checkout (where applicable).
- Delivery times may vary during holidays or special promotions.
3. Shipping Charges
- We offer free shipping on orders above a specified amount (displayed at checkout).
- For orders below this threshold, a small shipping fee will be calculated based on your delivery location and chosen shipping method.
4. Tracking Your Order
- Once your order is shipped, you can track it using the tracking link provided in your email.
- For assistance with tracking, please contact our support team at universalhub8587@gmail.com.
Returns & Exchanges
We want you to love what you buy from Universal Hub. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
- Items can be returned within 7–10 days of delivery.
- Products must be unused, in original packaging, and include all accessories or tags.
- Certain items like personal care products, perishables, or customized goods may not be eligible for return due to hygiene or personalization reasons.
2. Return Process
- Contact our support team at universalhub8587@gmail.com with your order number and reason for return.
- Our team will review your request and provide a return shipping label (if applicable).
- Once we receive and inspect the item, we’ll issue a refund or replacement as per your preference.
3. Refunds
- Refunds are processed within 5–7 business days after your return is approved.
- The refund will be credited to your original method of payment.
4. Damaged or Incorrect Items
- If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We’ll arrange for a quick replacement or full refund at no additional cost.
Need Help?
Our customer support team is here to assist you with any shipping or return-related questions.
📧 Email: universalhub8587@gmail.com
📞 Phone: 7438970126, 9354250755
🕒 Support Hours: Monday – Saturday, 10 AM – 7 PM